Installation: Completed, but no connection

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Have you gone through the entire installation and see one of these screens, but there's no connection to Slide?

1. Turn off your mobile data (3G/4G), or turn on airplane mode

It's important that your phone stays connected to Slide during the installation. Some telephones disconnect, as Slide does not connect to the internet directly. To avoid this, turn off your mobile data, or turn on airplane mode. 

2. Check if the LED light on the bottom of Slide is pulsating

2.1 The LED light is pulsating

This means that Slide wasn't able to connect to your WiFi network.

Go through the installation process again and double-check if the Device Code and WiFi password are correct.

If either is inserted incorrectly, Slide will not be able to connect.

Sometimes, there is a different password for the 5.0GHz network, than for the 2.4GHz network. Slide always uses the 2.4GHz network. 

In this case, you will have to restart the installation. Please give Slide a Factory Reset and go through the installation process again, double checking the Device Code and WiFi password:

Factory resetting Slide

1. Take something small, like a paperclip

2. Slide's reset button is in an opening on the bottom of Slide. Use the paperclip to press and hold the reset button for at least 10 seconds.  

When you hear the motor and the LED light starts pulsating, the reset is complete. 

Now click on Restart onboarding to retry. 

2.2 The LED light is not pulsating

In this case, Slide did connect to your home WiFi network but is not receiving any commands. 

In 95% of the cases, this is because of an incorrect Device Code.

Please give Slide a Factory Reset (see above) and press restart onboarding

Double-check if you've inserted the correct Device Code at the beginning of the installation and try again.

Are you sure that you've used the correct Device Code? 

Please Factory Reset Slide (see above) and read the options below before continuing:

1.  Slide has problems with settings on your modem. This is often because of an alternative DNS-server, like a pi-hole

2. Mesh-network or WiFi-booster/extender 

3. 2.4GHz and 5.0GHz connections

4. Settings in your modem that block new connections

1. Alternative DNS-server, like a pi-hole

If you have a modem that uses an alternative DNS-server, such as a pi-hole, Slide won’t be able to receive commands from your modem and you’ll have to change the settings.

In order to check if this is the problem, you can test the following:

Take a second telephone and turn on the personal hotspot of this phone (also called ‘Wifi Access Point’). Use this as the WiFi point when connecting to your home network.
Before trying this, reset Slide (see below for instructions).

If Slide manages to connect through the personal hotspot, it is the modem or the alternative DNS server that is blocking the connection to Slide.

To solve this, try changing the DNS or resetting your modem. Sometimes setting up a guest network from your modem helps, provided that your modem supports this option.

2. Mesh-network or WiFi-boosters/extenders 

Maybe you have several WiFi points in your house, like a modem, a router or WiFi boosters, or extenders. 

Give a  unique name to the WiFi point that you want Slide to use. If several WiFi points have the same name, Slide might connect and disconnect between different WiFi points. 

Also, check the settings on the WiFi point that you'd like to use. Make sure that it runs on 2.4GHz (see point below).

Before you continue, give Slide a Factory Reset (see below for instructions)

3. 2.4GHz and 5.0GHz

Many WiFi points have the possibility to run on both 2.4GHz and 5.0GHz. Slide only works on 2.4GHz, as it has a wider range than 5.0GHz. 

2.4GHz has a smaller bandwidth than 5.0GHz, but Slide doesn't need this. 

Make sure your WiFi point is using 2.4GHz. 

In some cases, there are different WiFi passwords for both. Make sure to use the password for the 2.4GHz connection. 

It can also help to give a different name to either WiFi point. This ensures that Slide doesn't accidentally switch to the 5.0GHz connection.

4. Settings in your modem that block new connections

Some modems have settings that block new devices. 
Check your settings and if necessary, give Slide permission to connect. 

It can also help to reset your modem to factory settings. 

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