Installation: Calibrating Slide [Troubleshooting]
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In this article, we help you with solving connection problems during calibration. If you have a different problem, choose the link below:
Turn off your mobile data (3G/4G), or turn on airplane mode
It's important that your phone stays connected to Slide during the installation. Some telephone disconnect, as Slide does not connect to the internet directly. To avoid this, turn off your mobile data, or turn on airplane mode.
Next, check if the LED light underneath Slide is pulsating or not.
The LED light is pulsating
In this case, Slide did not manage to connect to your home WiFi network. This is usually due to an incorrect WiFi password or Device Code
Please give Slide a Factory Reset:
1. Take something small, like a paperclip
2. Slide's reset button is in an opening on the bottom of Slide. Use the paperclip to press and hold the reset button for at least 10 seconds.
When you hear the motor and the LED light starts pulsating, the reset is complete.
Please note: By giving Slide a Factory Reset, you'll have to configure Slide from the beginning. Start at the step where you enter the 'Device Code'. You'll find this code on the 'Welcome Sheet', or on the top of Slide.
When going through the installation flow, double-check that you fill out the correct Device Code and WiFi password.
Sometimes there is a difference between the 2.4GHz and 5.0GHz frequency of your WiFi network. Slide only works on 2.4GHz.
The LED light is not pulsating
In this case, Slide is connected to your WiFi network but is not receiving commands.
In this case, Slide did connect to your home WiFi network but is not receiving any commands.
In 95% of the cases, this is because of an incorrect Device Code.
Please give Slide a Factory Reset (see above) and press restart onboarding
Double-check if you've inserted the correct Device Code at the beginning of the installation and try again.
Are you sure that you've used the correct Device Code, check below for other possible solutions.
Execute a Factory Reset before continuing.
1. Alternative DNS-server
If you have a modem that uses an alternative DNS-server, such as a pi-hole, Slide won’t be able to receive commands from your modem and you’ll have to change the settings.
In order to check if this is the problem, you can test the following:
Take a second telephone and turn on the personal hotspot of this phone (also called ‘Wifi Access Point’). Use this as the WiFi point when connecting to your home network.
Before trying this, reset Slide (see below for instructions).
If Slide manages to connect while using the personal hotspot, it's the modem or the alternative DNS server that is blocking the connection to Slide.
To solve this, try changing the DNS or resetting your modem. Sometimes setting up a guest network from your modem helps, provided that your modem supports this option.
2. Mesh network or WiFi extenders/booster
If you have a mesh network or WiFi extenders/boosters, Slide might get confused about which specific WiFi point to choose from, as there are several.
Try changing the name of the WiFi point you’d like to use for Slide, using a unique name. This will prevent interference and confusion.
Before you continue, give Slide a Factory Reset (see below for instructions)
3. 2.4GHz and 5.0GHz
Many WiFi points have the possibility to run on both 2.4GHz and 5.0GHz. Slide only works on 2.4GHz, as it has a wider range than 5.0GHz.
2.4GHz has a smaller bandwidth than 5.0GHz, but Slide doesn't need this.
Make sure your WiFi point is using 2.4GHz.
In some cases, there are different WiFi passwords for both. Make sure to use the password for the 2.4GHz connection.
It can also help to give a different name to either WiFi point. This ensures that Slide doesn't accidentally switch to the 5.0GHz connection.
4. Settings in your modem that block new connections
Some modems have settings that block new devices.
Check your settings and if necessary, give Slide permission to connect.
It can help to reset your modem to factory settings.
Before you continue, also give Slide a Factory Reset (see above)