Slide stopped responding, lost connection

This article is about connection problems after you installed Slide.

Are you experiencing connection problems during the installation? Click here

First, restart Slide by giving it a power cycle. Unplug the power adapter for a few seconds before reconnecting it.

Slide will restart and reconnect with our servers. 

In case Slide has lost its position, you can recalibrate it. For instructions, click here

If this doesn't solve the problem, read the possible cause and solutions here:

There can be a number of reasons for no or a bad connection:

1. Modem with an alternative DNS-server, like a pi-hole

2. Settings in your modem or extender

3. Several WiFi points at home (e.g. a mesh network or WiFi booster/extender)

4. 2.4GHz and 5.0GHz

1.1 Slide is not connecting at all, and I use an alternative DNS-server

If you have a modem that uses an alternative DNS-server, like a pi-hole, Slide won't receive commands from your modem. This can be solved by changing the settings on your modem. 

You can test the following to make sure this is the problem:

1. Take a second telephone and turn on the mobile hotspot on this device. 
2. Reset Slide, either from the Slide by IIM app, or by giving it a Factory Reset
3. When connecting to your home WiFi network, choose the mobile hotspot, and let Slide connect to this. 
4. Finish the rest of the installation.

Is Slide connecting normally and can you control your curtains? This means that your modem has certain settings that block Slide from making a connection. You can either reset your modem or change the settings to solve this. 

It could also help to set up a guest network, so that Slide doesn't connect through the alternative DNS-server, given your modem has this option.

1.2 Slide sometimes connects and I'm using an alternative DNS-server

In this case, you'll have to check if Slide works without the alternative DNS server. (see the previous point)

If this turns out to be the problem, it's of course not desirable to keep using a mobile hotspot. You can maybe set up a guest network, so that Slide doesn't connect through the alternative DNS-server, given your modem has this option. Otherwise, you'll have to change the settings on your modem, allowing Slide to connect. 

2. Settings in your modem or extender

Some modems or extenders have settings that block new devices.

Check the settings and if necessary, give permission to Slide to connect. 

I can also help to execute a factory reset of your modem. 

3. Several WiFi points (e.g. a mesh network or WiFi booster/extender)

Maybe you have several WiFi points in your house. For example; your modem, an additional router, WiFi boosters or extenders, or possibly a mesh-network

Give a unique name to the WiFi point that you want Slide to connect to. If several points have the same name, it's possible that Slide gets confused about which WiFi point to use. It might connect and disconnect with several points. 

Sometimes, settings on a WiFi booster/extender create interference or block the connection. Check the settings of all devices and makes sure that all devices send out a signal on 2.4GHz (also see below).

4. 2.4GHz and 5.0GHz

Many WiFi points have the option to send out signals on both 2.4GHz and 5.0GHz. Slide only works on 2.4GHz, as it has a bigger reach. 

Make sure that Slide is connected to a WiFi point that sends out 2.4GHz.

In case your 2.4GHz and 5.0GHz have the same name, it can help to change the name of either frequency. This ensures that Slide is always connected to the 2.4GHz and doesn't accidentally use the 5.0GHz.

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